Cancellations & Refunds
No small print games. Here is exactly when you get your money back, and why the cut-offs are where they are.
Pitch bookings
| When you cancel | You get back |
|---|---|
| More than 24 hours before kickoff | 100%, including the service fee |
| Between 24 and 6 hours before | 50% of the pitch price |
| Less than 6 hours before | No refund |
The reason for the tiers is simple: once a venue has turned other bookings away for your hour, that hour is gone. Under six hours it almost never re-sells.
Open games
| Situation | What happens |
|---|---|
| You drop out and someone from the waitlist takes your spot | Full refund — the game is unaffected |
| You drop out more than 12 hours before, no replacement | Full refund |
| You drop out under 12 hours, no replacement | No refund — the host has already committed to the pitch |
| The game doesn't reach its minimum | Full refund to everyone, automatically |
| The host cancels | Full refund to everyone |
| The venue cancels or the pitch is unplayable | Full refund to everyone |
The guarantee
Every game shows a minimum number of players needed to go ahead. If that number isn't met by kickoff, the game is cancelled and everyone is refunded in full — automatically, without anyone having to ask. That promise is enforced by the platform, not by the host's goodwill.
Rain and unplayable pitches
For outdoor pitches during the rainy season, if the venue declares the pitch unplayable you get a full refund or a free reschedule, your choice. If the venue says it's playable and you decide not to travel, the normal cancellation tiers apply.
How refunds reach you
Refunds go back to the method you paid with. Cards typically take 5–10 working days depending on your bank. Bank transfers and USSD payments are usually back within 3 working days. We'll email you when the refund is issued.
If something goes wrong
If you turned up and the pitch was locked, double-booked, or nothing like what was advertised, email help@tempo.ng within 48 hours with your booking reference. We will investigate with the venue and refund you if the complaint stands. Venues that do this repeatedly are removed.